Citation:
This award appreciates the role and work of the financial players supporting the maritime industry to enable it perform to expected standards. It is important to recognize those who have excelled in executing this. These include financial institutions supporting international trade transactions.
Entrants:
Entries should come from banks and financial institutions that support international trade in the region.
Judging criteria:
The judging criteria includes a customer satisfaction index which will be used among other parameters as indicated below
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. This may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and domestic conditions of clients.
· Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients. Include quality and extent of customer service and initiatives, service charter among other offerings as elaborated in your entry.
· Produce evidence of promptness in facilitating payments for customs and port charges
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
· Judges will be looking for nominations that not only show financial management expertise, but also their positive contribution to the maritime industry.
· They will also be looking at the products on offer, their diversity, innovativeness and appropriateness for the customer.
