This award is to recognize the Warehousing Company that has demonstrated the most efficient service delivery and attained best practice status in the reception and storage of cargo as evidenced from its facilities, service quality, safety and processes. Judges will be looking for the operator whose performance speaks for itself and has a proven track record on delivering beyond expectations. It may be a company that has remained strong and/or demonstrated a unique resilience to market difficulties through best of class strategy. The winning Warehouse Company will have to demonstrate in its entry submission that, during the period under review, it maintained first class operational efficiency and consistent performance.
Open to Warehousing companies domiciled in any of the E.A region countries.
The judging criteria includes a customer satisfaction study index which will be used among other parameters as indicated below. The customer satisfaction survey will interview Warehousing company clients.
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below:
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Business growth: Outline significant and specific activities that have contributed to business growth. These may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or AUTOMATION of processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of clients.
· Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients. Include quality and extent of customer service and initiatives, charter among other offerings as elaborated in your entry.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
· Compliance to Regulatory authorities requirements of the country of operation
· Efficiency of receiving and clean, safe storage of cargo to and from the port
· Cargo discharge processes and documentation processes.