Citation:
This award seeks to recognize from the dry/liquid bulk tramp operator or owner that has demonstrated the best acumen and strength. Judges will look for the operator best able to stand out from the crowd. It may be a company that has remained strong and/or demonstrated a unique resilience to market difficulties through best of class strategy.
The winning tramp operator will have to demonstrate in the entry that during the review period, it has maintained first class safety levels, best operational efficiency and consistent performance.
Entrants:
Specialized liquid, dry bulk and break bulk tramp Shipping Agents
Judging criteria:
The judges’ decision will be partly informed by a customer satisfaction index as well as other data from regulatory authorities (Memorandum Of Cooperation & Mombasa Port Community Charter) which will be used among other parameters as indicated below.
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below.
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. This may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of clients.
§ Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients.
§ Operational Excellence: Outline steps taken by the organization to boost operational performance, including any resulting tangible benefits to your customers.
§ Indicate the number of clients and volume of business.
§ Include client testimonial(s) where possible especially on surcharges and demurrage
§ Include any other facts or statements that you feel are relevant to support the entry such as efficiency measures put in place.
