This award is to recognize the best shipping agent predominantly handling coastal /lake shipping. Judges will look for the agent best able to demonstrate shipping services within the East African coastline and or regional inland waterways (lakes). It may be a company that has remained strong and demonstrated a unique resilience to market difficulties through best of class strategy and action. The winning shipping agent will have to demonstrate in the entry that, during the review period, it has maintained operational efficiency and consistent performance.
Shipping Agents exclusively serving regional coastal and lake ports
The judging criteria includes a customer satisfaction study index which will be used among other parameters as indicated below.
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below.
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. This may include, but is not limited to, client gains or retention, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of clients.
§ Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.