Clearing and Forwarding agents are a critical cog in the wheel that drives business at the port. They handle the custom declarations, port documentation, licensing and financials. The best clearing and forwarding agent will be the one that looks out for its customers as a “one stop shop” and offers value by getting them the most efficient service. As much as possible, this award will be country specific
Registered Clearing and forwarding companies operating in the region
The judging criteria includes a customer satisfaction study index which will be used among other parameters as indicated below. The customer satisfaction survey will interview clearing and forwarding agents clients.
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below:
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. This may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of clients.
· Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients. Include quality and extent of customer service and initiatives, charter among other offerings as elaborated in your entry.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
§ Compliance with regulatory requirements.
§ Efficiency of documentation processes.
§ Linkages with other service providers, especially transporters and warehouses and banks