This award is to recognize the Cargo Freight Station (CFS) Operator that has demonstrated the most efficient service delivery and attained best practice status in the movement of cargo as evident from its volumes, growth and other aspects as per theme. Judges will be looking for the operator whose performance speaks for itself and has a proven track record on delivering beyond expectations. It may be a company that has remained strong, consolidated and/or demonstrated a unique resilience to market difficulties through best of class strategy. The winning CFS operator will have to demonstrate in the entry that, during the period under review, it maintained first class operational efficiency and consistent performance.
Open to CFS that handle part or all of the following: break bulk cargo, liquid bulk, dry bulk cargo, containerized cargo and motor vehicles.
The judging criteria includes a customer satisfaction study index which will be used among other parameters as indicated below. The customer satisfaction survey will interview clearing and forwarding agents.
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below:
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. These may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of clients.
· Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients. Include quality and extent of customer service and initiatives, charter among other offerings as elaborated in your entry.
· Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
· Efficiency of evacuation of cargo from the port of Mombasa
· Cargo delivery processes and documentation processes.