Cargo Consolidation is a practical option for shippers who only have a few pallets or smaller shipments they want to package and ship in one container. This is the work of Cargo consolidators. A lot of shipment coming through the port of Mombasa are consolidated, means shippers get to pay bulk rates, since they’re shipping cargo all at the same time instead of sending a lot of smaller shipments separately. The Best Cargo Consolidator will be the one that has a track record in giving exemplary service in this regard.
Open to all licensed Cargo Consolidators
The judging criteria includes a customer satisfaction index which will be used among other parameters as indicated below. The customer satisfaction survey will interview traders in the import business for verification
Judges will be looking for clear information backed by facts that responds appropriately to the requirements listed below:
§ Organization background: Provide a brief description of the organization such as when it was established, areas operating in, key clients and organizational chart.
§ Key Projects & Initiatives: Provide a brief description of significant clients that you have supplied services to and why you think the relationships were exceptional.
§ Business growth: Outline significant and specific activities that have contributed to business growth. This may include, but is not limited to, client gains or retention, sectoral growth, a boost to operational performance or personnel development.
§ Innovation: Details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and domestic conditions of clients.
· Customer focus: Describe how the business provides an outstanding and professional service, demonstrating how it has benefited clients. Include quality and extent of customer service and initiatives, service charter among other offerings as elaborated in your entry.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
· Efficiency of evacuation of cargo from the port of Mombasa
· Cargo consolidation and delivery documentation processes.