Auxiliary Service, Ship Chandling, Marine surveys, Ship contracting, Pre-shipment inspection Award

Citation:

This award recognizes the supplier or service provider supporting maritime industry players at the port of Mombasa that has provided a ‘best in class’ service, solution, product or services to East Africa’s Maritime industry over the past 12 months.

Entrants:

Entrants may include but are not limited to; maritime suppliers or entities engaged in crewing, bunkering, ship chandling or other products.

Judging criteria:

The judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

§  A brief description of the organization such as when it was established, key team members and an indication of your turnover over the last three years.

§  A brief description of significant clients that you have supplied goods or services to over the past 12 months and why you think the relationship was exceptional.

§  Include details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of the client.

§  Provide details of how high-quality service is provided to all clients, including how customer satisfaction is measured and initiatives to improve it.

§  Summarize the outcomes of the efforts including the contribution to the client as well as the supplier themselves.

§  Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.

§  Testimonials from clients’ e.g. shipping line or KPA etc.

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