This award recognizes the supplier or service provider supporting maritime industry players at the port of Mombasa that has provided a ‘best in class’ service, solution, product or services to East Africa’s Maritime industry over the past 12 months.
Entrants may include but are not limited to; maritime suppliers or entities engaged in crewing, bunkering, ship chandling or other products.
The judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.
§ A brief description of the organization such as when it was established, key team members and an indication of your turnover over the last three years.
§ A brief description of significant clients that you have supplied goods or services to over the past 12 months and why you think the relationship was exceptional.
§ Include details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of the client.
§ Provide details of how high-quality service is provided to all clients, including how customer satisfaction is measured and initiatives to improve it.
§ Summarize the outcomes of the efforts including the contribution to the client as well as the supplier themselves.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
§ Testimonials from clients’ e.g. shipping line or KPA etc.