Citation:
This award recognizes the supplier or service provider supporting maritime industry players at the port of Mombasa that has provided a ‘best in class’ service, solution, product or services to East Africa’s Maritime industry over the past 12 months.
Entrants:
Entrants may include but are not limited to; maritime suppliers or entities engaged in crewing, bunkering, ship chandling or other products.
Judging criteria:
The judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.
§ A brief description of the organization such as when it was established, key team members and an indication of your turnover over the last three years.
§ A brief description of significant clients that you have supplied goods or services to over the past 12 months and why you think the relationship was exceptional.
§ Include details of any unique efforts or processes that have been employed, demonstrating how offerings have been adapted to meet the specific business needs and local conditions of the client.
§ Provide details of how high-quality service is provided to all clients, including how customer satisfaction is measured and initiatives to improve it.
§ Summarize the outcomes of the efforts including the contribution to the client as well as the supplier themselves.
§ Include any other facts or statements that you feel are relevant to support the entry, including client testimonial(s) where possible.
§ Testimonials from clients’ e.g. shipping line or KPA etc.
